Privacy Notice

AL USOOD is pleased that you have visited our website and are interested in our company, products, and services. Protecting your personal data throughout all business processes is important to us.

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Below, we explain what information AL USOOD collects when you visit our website and how this information is used.

Scope of this Privacy Notice

This Privacy Notice applies to all users of our services, websites, applications, features, or other services worldwide, unless covered by a separate Privacy Notice. This Privacy Notice applies to the following categories of individuals:

Shippers: Shippers, including their employees or individuals who send a shipment
Shipment receivers: Any individual who receives a shipment
Persons showing interest in us and our services
Business partners: Business partners, including their employees
Employment candidates: Individuals who apply for a job with us

All of the above subjects are referred to as “you” or “your.”

Personal Data

What is Personal Data?

Personal data refers to any information that can identify an individual, either directly or indirectly. This includes, but is not limited to, information such as your name, address, phone number, and date of birth. Information that cannot be linked to your identity, such as general website usage data, is not considered personal data.

Who is Responsible?

This Privacy Notice applies to the data processing carried out by:

AL USOOD
[Insert Address]
[Insert City, Country]

For any queries regarding the processing of your personal data, please contact our Data Protection Officer:

AL USOOD Global Data Protection
[Insert Address]
[Insert City, Country]

If you have any further questions about data protection regarding our website or services, please contact AL USOOD’s Data Protection team.

Types of Data We Process

We only process your personal data when required for specific and legal purposes.

Contact Data: Information to contact you, such as name, phone number, address, and email address.
Profile Data: Information related to your AL USOOD profile, such as your delivery preferences and order details.
Shipment Data: Information needed for the pickup and delivery of your shipments, such as your address and shipment details.
Survey Data: Information provided by you through surveys or customer service interactions.

How We Use Your Data

What are the Purposes of and Legal Basis for Processing Personal Data?

Visiting Our Website

When you visit our website, we collect the following data: IP address, website from which you accessed us, visited pages, date and duration of visit, and other technical data such as your browser type and operating system. This data is necessary for the functioning of the website, security, and user experience. We retain log files for a limited time and delete them after 30 days.

If you’ve enabled geo-localization on your browser or device, we use this data to provide location-based services (e.g., finding the nearest branch). This use is based on your consent.

Use of Cookies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and support marketing efforts. You will be informed via our Privacy Preference Center that cookies are used, and your consent will be requested for certain technologies (such as analytical cookies).

Technically Necessary Cookies: These cookies are essential for the website to function and are automatically deleted when you close your browser.
Performance and Functional Cookies: These cookies help us provide a personalized experience on the website. These cookies are stored with your consent and can be managed through the Privacy Preference Center.

Social Media

If you interact with our content on social media platforms, your data may be processed according to the platform’s privacy policies.

Performance of a Contract

For pre-contractual and contractual reasons, we require your personal data to provide our services and meet contractual obligations. Examples of services include:

Get a Quote
AL USOOD for Business
Track and Trace
Ship Now
Customer Service

Specific information on data protection for particular services is available at the relevant customer portal or local privacy notice.

Who Processes Your Data?

Data Retention and Third Parties

AL USOOD does not share, sell, or transfer your personal data to third parties unless required by law, for contractual purposes, or with your explicit consent.

Data may be shared with:

AL USOOD Group Companies: Data may be shared within the group to provide services and manage our relationship with you.
Third-Party Business Partners: Data shared with third-party partners is strictly necessary to fulfill contractual obligations.
Third-Party Processors: Data processors who handle your data are contractually bound to confidentiality.
Public Authorities: Data may be shared with authorities if required by law.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill its intended purposes, to execute contracts, or to comply with legal obligations. The retention period may vary depending on country-specific regulations. Data collected based on your consent will be retained until you withdraw that consent.

Will My Data Be Passed On?

AL USOOD does not share or sell your personal data to third parties except when required by law, for the fulfillment of a contract, or with your explicit consent.

Data may be transferred to:

AL USOOD Group companies and third-party processors for service provision.
Public authorities when required by applicable law.

Any transfers outside of the European Economic Area (EEA) will be done in compliance with applicable data protection laws and appropriate safeguards, such as standard contractual clauses.

What Are My Data Rights?

You have the following rights regarding your personal data:

Right to Access: You can request information about the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate data.
Right to Erasure: You can request the deletion of your personal data where legally permissible.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
Right to Object: You can object to the processing of your personal data based on legitimate interests.
Right to Withdraw Consent: You can withdraw your consent at any time for future data processing.
To exercise these rights, please contact our Data Protection Officer.

Data Security

We take data security seriously. We implement technical measures such as encryption, firewalls, and access controls to safeguard your data. We also use encryption (SSL) when transmitting sensitive data.

Divisional Privacy Notices

For more information on how specific services or products process personal data, visit our Customer Portal or review the relevant divisional privacy notice.

Changes to Privacy Notice

AL USOOD reserves the right to change this Privacy Notice at any time. We encourage you to check this page frequently for updates. By using our website, you agree to the terms of this Privacy Notice.

This notice was last updated on: 06/04/2025.